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Big Bully Turf Privacy Policy
Last updated on April 13, 2023
This Privacy Policy discloses the privacy practices of Big Bully Turf Corporation(“Big Bully Turf”)
and the possible uses of the information that we gather via https://www.BigBullyTurf.com, our
mobile application(s), and via other submissions by you to Big Bully Turf (together, the "Site and
Services"). By using the Site and Services you consent to the terms of this Privacy Policy. If you
do not agree to the terms and conditions of this Privacy Policy, including having your personally
identifiable information ("Personal Information" as defined below) used in any of the ways
described in this Privacy Policy, you may not be able to use certain parts or features of our Site
and Services, and in some instances, this may necessitate the revocation of your membership.
Big Bully Turf may update this Privacy Policy from time-to-time is our sole discretion. It is your
responsibility to review the Privacy Policy for any changes each time that you use the Site and
Services and you are bound by such changes. Your use of the Site and Services following us
posting a new privacy policy on our Site signifies that you agree to and accept the Privacy Policy
as modified.
This Privacy Policy applies to the entire Big Bully Turf family of products and services, such as
our online services, our print publications, our call center services, and other Big Bully Turf
products or services. This Privacy Policy is part of our Big Bully Turf Membership Agreement,
Service Professional Agreement, Terms of Use, and all other terms of using our Site and
Services.
Information Collected
Big Bully Turf collects information on our users in various ways, such as, by your voluntary
submissions, participation in services provided via the Site and Services, from third parties with
your consent, and through cookie and other tracking technology. Big Bully Turf collects the
following information:

● Personal Information
"Personal Information" refers to information that tells us specifically who you are, such as your
name, phone number, email, postal address, and possibly information relating to certain
support or customer service issues. In many cases, we need this information to provide to you
many of the services that you may have requested.
● Session Data/ Visit Recording
By visiting the Big Bully Turf Site and Services, you are agreeing that all your actions taken while
visiting the Site and Services may be recorded by Big Bully Turf and provided to third parties and
partners. These actions may include but are not limited to filling out web-forms and accepting
terms and conditions and providing consent to be contacted
● Cellular Phone Numbers
By providing a cellular telephone number to us, you expressly consent, and authorize us or a
third party on our behalf, to deliver autodialed or prerecorded telemarketing calls and/or text
messages to the number you provide. You are not required to consent to these calls as a
condition to purchasing any goods or services, but withholding your consent may prevent us
from providing certain services to you. This consent encompasses all future autodialed or
prerecorded telemarketing calls and text messages from us or a third party placing these calls
on our behalf. You may revoke consent to receive text messages at any time by contacting Big
Bully Turf, including by texting STOP.
● Submission of Reviews, Ratings, and Comments
We collect information that you voluntarily provide as part of our Site and Services, including
messages, posts, comments, responses, reviews, and ratings you submit through the Site and
Services, ("User Generated Content"). Big Bully Turf may at our sole discretion share your User
Generated Content with others such as your business reviews. If you do not want certain
information shared with others, you should not submit User Generated Content, or should not
submit User Generated Content that contains information or Personal Information you do not
want shared in this manner. Once you have submitted User Generated Content, we reserve the
right to publish it in any medium to others.
● Aggregate Information
We may collect general, non-personal, statistical information about the use of the Site and
Services, such as how many visitors visit a specific page on the Site, how long they stay on that
page, and which hyperlinks, if any, they click on. This information represents a generic overview

of our users, including their collective viewing habits, and allows us and other third parties to
modify information, promotions, offers and/or discounts on products and services based on
user traffic and behavior. We collect this information through the use of technologies such as
'cookies' and web beacons, which are discussed in greater detail below. We collect this
information in order to help enhance the Site and Services to make for a better visitor
experience.
● Third Party Information
We may supplement information you provide to us with information from other sources, such
as information to validate or update your address, payment card or other demographic and
lifestyle information. We use this information to help us maintain the accuracy of the
information we collect, to enable us to fulfill our products and services, to target our
communications so that we can inform you of products, services and offers that may be of
interest, and for internal business analysis or other business purposes consistent with our
mission.
● Cookies
Big Bully Turf may automatically collect non-personally identifiable information and data
through the use of cookies. Cookies are small text files a website uses to recognize repeat users,
facilitate the user's ongoing access to the website and facilitate the use of the website. Cookies
also allow a website to track usage behavior and compile site usage information that will allow
for the improvement of content and target advertising. Most browsers allow you to control
cookies, including whether or not to accept them and how to remove them. You may set your
browsers to notify you if you receive a cookie, or you may choose to block cookies with your
browser. However, please be aware that some features of our Site and Services may not
function or may be slower if you refuse cookies. You may also get cookies from our advertisers
or other third parties with links on the Site as described below. We do not directly control these
cookies. The use of advertising cookies sent by third party ad servers is standard in the Internet
industry.
We may use the services of third parties to collect and use anonymous information about your
visits to and interactions with our website through the use of technologies such as cookies to
personalize advertisements for goods and services.
● Ad Choices
You may choose whether to receive some Interest-based Advertising by submitting opt-outs.
Some of the advertisers and Service Providers that perform advertising-related services for us

and third parties may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory
Program for Online Behavioral Advertising. To learn more about how you can exercise certain
choices regarding Interest-based Advertising, including use of Cross-device Data for serving ads,
visit https://www.aboutads.info/choices/, and https://www.aboutads.info/appchoices for
information on the DAA’s opt-out program specifically for mobile apps (including use of precise
location for third party ads). Some of these companies may also be members of the Network
Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their
members, see https://www.networkadvertising.org/choices/. Please be aware that, even if you
are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive
other types of ads. Opting out only means that those selected members should no longer
deliver certain Interest-based Advertising to you but does not mean you will no longer receive
any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are
configured to reject cookies when you visit these opt-out webpages, or you subsequently erase
your cookies, use a different device or web browser or use a non-browser-based method of
access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be
effective.
● Other Tracking technologies
Tracking technologies may record information such as Internet domain and host names;
protocol (IP) addresses; browser software and operating system types; clickstream patterns; the
MAC address or other technical information from your mobile device; location information
through GPS, WiFi, Bluetooth, or similar technologies; and dates and times that our Site and
Services are accessed. An IP address is a number that is automatically assigned to your
computer whenever you are surfing the web. Web servers, the computers that 'serve up' web
pages, automatically identify your computer by its IP address. The Site and Services may also
use technology called "tracer tags''. These may also be referred to as "Pixels'', "Clear GIFs" or
"Web Beacons". This technology allows us to understand which pages you visit on our Site and
other ways you interact with our Site and Services, such as purchases made through the Site
and Services. These tracer tags are used to help us to optimize and tailor our Site and Services
for you and other users of our Site and Services. We may link the information we record using
tracking technologies to Personal Information we collect.
● Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing
users to opt out of tracking by websites and online services. At the present time, the World
Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT
signals and therefore, Big Bully Turf and the Site do not recognize DNT.

Use of Information
The Information Big Bully Turf collects is used in a variety of ways, including:
● for internal review;
● to improve the Site and Services;
● to optimize third-party offers of products and/or services;
● to verify the legitimacy of reviews and ratings;
● to notify you about updates to the Site and Services;
● to let you know about products, services, and promotions that you may be interested in;
● to get reviews and ratings
● for our marketing purposes and the marketing of discounts offered through our Site and
Services by service contractors or health care related providers (collectively "Service
Providers")
● to fulfill and provide products and services, including personalized or enhanced services,
requested by you; and
● Internal business analysis or other business purposes consistent with our mission; and to
carry out other purposes that are disclosed to you and to which you consent
Disclosures and Transfers of Information
We do not disable Personal Information to third parties, except when one or more of the
following conditions is true:
● We have your permission to make the disclosure;
● The disclosure is necessary for the purpose for which the personal information was
obtained
● The disclosure is to the service provider from whom you purchased services through Big
Bully Turf’s platform, including without limitation Big Deals, Storefronts, and project
submissions;
● The disclosure is to financial service providers in order to fulfill and carry out the
purchase and provision of goods and services requested by you;
● The disclosure is permitted by relevant law;
● The Personal Information to be disclosed is otherwise publicly available in accordance
with the applicable law;
● The disclosure is reasonably related to the sale or other disposition of all or part of our
business or assets;
● The disclosure is for our own marketing purposes (including, without limitation, for Big
Bully Turf to market services to you on third-party social media platforms such as
Facebook), or, with your authorization, for the marketing purposes of third parties;

● The disclosure is combined with information collected from other companies and used
to improve and personalize services, content, and advertising from us or third parties;
● The party to whom the disclosure is made controls, is controlled by, or is under common
control with Big Bully Turf;
● The disclosure is in our sole discretion necessary for the establishment or maintenance
of legal claims or legal compliance, to satisfy any law, regulation, subpoena or
government request, or in connection with litigation;
● The disclosure is in our sole discretion about users who we believe are engaged in illegal
activities or are otherwise in violation of our Big Bully Turf Membership Agreement,
even without a subpoena, warrant or court order; or
● The disclosure is to outside businesses to perform certain services for us, such as
maintaining our Site and Services, mailing lists, processing orders and delivering
products and services, sending postal mail, processing claims for lost or stolen
certificates, providing marketing assistance, confirming your identity for review integrity,
and data analysis ("Administrative Service Providers"), including Administrative Service
Providers outside the country or jurisdiction in which you reside.
Prior to sharing of your Personal Information with others, agreements are made between Big
Bully Turf and such outside parties to whom we are transferring data to provide for the
allowable use and security of the transferred information in accordance with this Privacy Policy
and applicable law. If Big Bully Turf becomes aware that any such outside party is improperly
using or disclosing Personal Information, it will notify that outside party and request that it take
reasonable steps to cease such use or disclosure.
We may provide certain Personal Information as a service to others for their marketing
purposes. We may also disclose your name and address to Service Providers when you submit
User Generated Content relating to those Service Providers. If you properly notify us that you
no longer want us to share your Personal Information, we will cease sharing your Personal
Information. However, except as otherwise stated in this Privacy Policy, we do not directly
control the third parties to which we share such Personal Information and you will need to
further notify such third parties directly if you would like them to cease use of your Personal
Information.
We may also disclose aggregate visitor data in order to describe the use of the Site and Services
to our existing or potential business partners or other third parties, or in response to a
government request. We may also share aggregated demographic and preference data with
third parties to enable the provision of targeted information, promotions, offers and/or
discounts on products and services.

Choice: Accessing Your Information and Opt-in/Opt-out Requests
To help you review, edit, and control how we use much of the information we collect about you,
you can visit your "Manage My Accounts" webpage. On the "Manage My Accounts" webpage,
you can update certain information and unsubscribe from receiving specific types of email
messages and telephone calls, including autodialed or pre-recorded telemarketing calls placed
by us or a third party on our behalf. You may also unsubscribe from our monthly digital
magazine, which is a benefit that is included with your subscription. You cannot, however,
unsubscribe from receiving certain emails, such as account status and billing related emails,
unless you close your account and fulfill any existing contractual obligations.
You can also ask us whether we are keeping information about you; ask how your information is
being used; ask us to update or correct your information; or opt-out of our collection and use of
certain information by writing us Big Bully Turf Corporation d/b/a Big Bully Turf, 350 Tenth Ave
Suite 820 San Diego, CA 92101 specifying the nature and scope of your request. If you choose to
opt-out of the collection and use of certain of your information, you understand that some
services may no longer be available to you, potentially requiring the cancellation of your
Membership. Please state in your correspondence the details of your request. We may require
proof of your identity before we provide you with the requested information. We allow you to
challenge the data that we hold about you and, where appropriate, you may have certain data
erased, rectified, amended, or completed. Approved requests will be processed within ten (10)
days of the date on which we receive the request.
Data Security, Integrity, and Access
The Personal Information you provide and we collect is stored within databases that we control
directly or through our Administrative Service Providers. As we deem appropriate and as
required by the applicable law, we use security measures appropriate for the sensitivity of the
Personal Information and consistent with industry standards, including physical, organizational
and technological protections, such as firewalls, to protect your Personal Information. We also
use industry standard encryption technology to protect credit card and password information.
However, since no security system is impenetrable, we cannot guarantee the security of our
databases, nor can we guarantee that information you supply will not be intercepted while
being transmitted to us over the Internet.
Personal Information may only be accessed by persons within our organization, our third party
service providers who require such access to provide you with the services indicated above, or
any other party that you have provided us with authorization to share such information with.
We retain Personal Information that we collect only as long as reasonably necessary to fulfill the

purposes for which it was collected or to otherwise meet any legal requirements.
Your information may be transferred to, and maintained on, computers located outside of your
state, province/territory, or country where the privacy laws may not be as protective as those
where you live. If you are located outside the United States and choose to provide information
to us, please be aware that we transfer Personal Information to the United States and process
and store it there. As a result, this information may be subject to access requests from
governments, courts, law enforcement officials and national security authorities in the United
States according to its laws. Subject to the applicable laws, we will use reasonable efforts to
ensure that appropriate protections are in place to maintain protections on the Personal
Information. By submitting your Personal Information, you consent to having your personal data
transferred to, processed, and stored in the United States. Big Bully Turf may assign you a user
ID and a password when you as part of your participation and access to the Site and Services.
Your user ID and password may only be used by you and the members of your household. You
may not share your user ID and password with anyone else, and you are solely responsible for
maintaining and protecting the confidentiality of your user ID and password. You are fully
responsible for all activities that occur under your user ID and password. You can access and
update your login information on your "Manage My Accounts" webpage.
Credit Card Information
We may share credit card information with trusted third parties in order to bill you for our
service. We use third parties for secure credit card transaction processing, and we send billing
information to those third parties to process your orders and payments or to validate your
credit card information on file. Credit card information is encrypted during transmission and
whenever stored within our systems or with our vendors. In addition to utilizing encryption that
meets the US Government’s FIPS 140-2 Certification, we take care to store only the amount of
information required to bill you for services.
Our credit card processing vendors use security measures to protect your information both
during the transaction and after it’s complete. Credit card processing vendors are certified as
compliant with multiple industry-standard compliance frameworks including the Payment Card
Industry (PCI) Service Provider Level 1, the SSAE-16 audit standard.
Third Party Websites and Links
Please note that you may have cookies placed on your computer by third party websites that
refer you to the Site. Although we do not share your Personal Information with these third party
websites unless you have authorized us to do so, they may be able to link certain non-personally
identifiable information we transfer to them with Personal Information they previously

collected from you. Please review the privacy policies of each website you visit to better
understand their privacy practices. In addition, Big Bully Turf would like to inform you that
anytime you click on links (including advertising banners), which take you to third party
websites, you will be subject to the third parties' privacy policies. While we support the
protection of our customer's privacy on the Internet, Big Bully Turf expressly disclaims any and
all liability for the actions of third parties, including but without limitation to actions relating to
the use and/or disclosure of Personal Information by third parties.
Our Site and Services may contain links to other sites operated by third parties. Big Bully Turf
does not control such other sites and is not responsible for their content, their privacy policies,
or their use of Personal Information. Big Bully Turf's inclusion of such links does not, by itself,
imply any endorsement of the content on such sites or of their owners or operators except as
disclosed on the Site and Services. Any information submitted by you directly to these third
parties is subject to that third party's privacy policy.
Children's Privacy
Big Bully Turf does not intend the Site and Services to be used by individuals under the age of
majority within the jurisdiction within which they reside without the supervision of a parent or
guardian of majority age. Big Bully Turf relies upon such parents or guardians to determine if the
Site and Services is appropriate for the viewing, access, or participation by such individuals
under the age of majority. If an individual under the age of majority uses the Site and Services,
such individual may only use the Site and Services under the supervision of a parent or guardian
of majority age.
We do not seek or knowingly collect any Personal Information about children under 18 years of
age. If we become aware that we have unknowingly collected Personal Information from a child
under the age of 18, we will make commercially reasonable efforts to delete such information
from our database.
If you are the parent or guardian of a minor child who has provided us with Personal
Information, you may contact us using the information below to request it be deleted.
Governing Law; Visitors Residing Outside the United States
This Privacy Policy and the privacy practices of Big Bully Turf will be subject exclusively to the
laws in which Big Bully Turf provides its services.

Your California Privacy Rights
This privacy policy describes how we may share your information for marketing purposes. It
applies to all Big Bully Turf customers, including California residents:
● We share information with others as more fully set forth above in Disclosures and
Transfers of Information.
● We share your information with other parts of our business and with our service
providers. See above: Disclosures and Transfers of Information.
You may contact us with any questions, or to request a list of third parties to whom we may
disclose information for marketing purposes and the categories of information we may disclose.
See below: How to Contact us.
How to Contact Us
All requests, questions, concerns, or complaints about your Personal Information or this Privacy
Policy, please contact our Privacy Officer by mail or phone at the following:
Attn: Privacy Officer
Big Bully Turf Corporation, d/b/a Big Bully Turf
350 Tenth Ave Suite 820
San Diego, CA 92101
619-330-8976
Email: [email protected]